Via the website www.mantelzorg-zundert.nl of Surplus, located at Welborg 9 in Zundert, be if you fill it in in the contact form processes privacy-sensitive data, or personal data. In addition, this website works with YouTube Videos. Only anonymous statistics are collected about these videos. Surplus considers careful handling of personal data very important. Personal data is therefore carefully processed and protected.
In our processing, we adhere to the requirements set by Dutch and European privacy legislation in this respect. Among other things, this means that we:
- clearly state with what purposes we process personal data. We do so through this privacy and cookie statement;
- our collection of personal data limit to only the personal data necessary for legitimate purposes;
- you first ask for explicit consent To process your personal data in cases where your consent is required;
- take appropriate security measures to protect your personal data and require the same from parties processing personal data on our behalf;
- respect your right to use your offer personal data for inspection, correction or deletion at your request.
We are the data controller. In this privacy and cookie statement, we explain what personal data we collect and use through the website, for what purposes, and how we use it to improve your user experience. We advise you to read this privacy and cookie statement carefully.
Use of personal data
We are aware that you place your trust in us. We therefore see it as our responsibility to protect your privacy. When you sign up for one of our services, we ask you to provide certain information. This may include personal data. We keep and use only the personal data that is provided directly by you or which, when provided, it is clear that it is provided to us for processing.
It concerns the following data:
- Contact details
- Date of birth
- Email address
- Phone number
- information you entered on the “ask a question” form”
Purposes of processing
We process the personal data mentioned above only if and to the extent necessary in the context of:
- Granting access to the website and using its functionalities;
- Answering questions asked via the website.
- To analyse statistics, optimise the website and offer services related to website activity and internet usage.
Retention periods
We will not retain your data for longer than necessary to fulfil the purpose for which we process your data or for as long as necessary to comply with a legal requirement.
Disclosure to third parties
We will not provide the data you provide to other parties if you have not given your consent, unless required by law or necessary in the context of an agreement you enter into with us. However, to enable processing of your personal data for the purposes mentioned above, the data you provide to us may be shared internally. Our employees are obliged to respect the confidentiality of your data and adhere to the established purposes for processing.
Security
We ensure that your personal data is appropriately protected against misuse and unauthorised access. Our website has an SSL certificate, which means that confidential information is sent encrypted and your data cannot be intercepted. We thus ensure that only the necessary persons have access to your data, that access to the data is protected and that our security measures are checked regularly.
Google Analytics and Piwik Web Analytics cookies
We collect data for research to track how visitors use our website and to better understand our customers. This allows us to tailor our services accordingly and compile reports on website activity. We use Google Analytics to collect this data. In addition, we also use Piwik Web Analytics, a system that focuses on ensuring your privacy when collecting data.
Cookies are used for the foregoing research purposes. A cookie is a small text file stored by your browser on the hard drive of your computer, tablet and/or mobile phone. The information generated by a cookie about your use of the website is transferred to our own secure servers. The information stored therein can be sent back to our servers during a subsequent visit.
We have entered into a processor agreement with Piwik to agree on how to handle our data. Furthermore, we have not allowed Piwik to use the Analytics information obtained for other services, finally we have the IP addresses anonymised.
Right of access, rectification and deletion
If you have provided personal data to us, you may send us a request to view, amend or delete such data. You can make this request by sending us an e-mail mantelzorg.zundert@surplus.nl There is no charge for this. To prevent misuse, we may ask you to provide adequate identification when doing so.
We are required by law to respond to your request within four weeks. Under Dutch and European privacy laws, you also have the right to lodge a complaint with the Personal Data Authority against such processing of personal data. You can contact contact the Personal Data Authority.
Third-party websites
By using this website, you indicate your acceptance of our privacy policy. We respect the privacy of all users of our website and ensure that the personal data you provide to us is treated confidentially.
This privacy policy applies only to Surplus' services. You should be aware that Surplus and the website operator are not responsible for the privacy policies of other websites and sources. We encourage you to read the privacy statements of other websites before using them.
Changes to this privacy and cookie statement
This privacy and cookie statement is tailored to the use of and features on this website. Any updates and/or changes to this website, may result in changes to this statement. Changes will be published on this website. It is therefore advisable to consult this statement regularly so that you are aware of these changes.
Contact details
If you have any questions about your privacy and our privacy and cookie statement, please ask by sending an e-mail message to mantelzorg.zundert@surplus.nl or by contacting us by phone on 076 - 597 22 00.
